![]() Optionally, you can also access your Dropbox and Google Drive files from your cloud account. The files are automatically uploaded to the cloud server. To add files, sign in to your Vectorworks account, and place Vectorworks project files in the Vectorworks Cloud Services folder. ![]() Use the Cloud menu in the Vectorworks application to launch the Vectorworks Cloud Services website, where you can create and maintain your cloud storage account. Localized Vectorworks Cloud Services may not be available in your country check with your local distributor. This feature allows you to add files to a cloud storage account, so that you can view and share them from any web browser, as well as from the Vectorworks Nomad mobile app. Share files and make design decisions from any location with Vectorworks Cloud Services. Members also get exclusive content and learning resources and always have access to the latest Vectorworks products. Vectorworks Service Select, accessed from the customer portal, is a software maintenance agreement that allows members to purchase Vectorworks products at a fraction of the cost of a new license. To sign in to the customer portal, or to learn more about Vectorworks Service Select, select Help > Customer Portal. The Vectorworks customer portal ( ) is a central location for accessing Vectorworks services, content, and information. Resources related to Building Information Modeling - /bim Vectorworks customer portal.LISTSERV user lists - /community/mailinglists.Planet Vectorworks, our company news site. ![]() Independent local user groups - /community/usergroups.Vectorworks YouTube channel - /vectorworks.The following additional resources are available to Vectorworks users: To contact a training specialist, do one of the following: Vectorworks training ( /training) provides online and on-site training options:.Some Vectorworks University content is available only for Vectorworks Service Select members. Overviews of tools and other helpful resources.Product- and goal-based courses, with a dashboard to track your progress.Vectorworks University ( ) provides on-demand training options:.To learn more about these resources, select Help > University. Vectorworks offers a variety of training materials and methods for beginner, intermediate, and advanced users. Check the community message board to see if the problem has already been reported or resolved - Training.Run the computer in Safe Mode (Windows) to see if there is a system conflict.Copy and paste part of the document to a new file to see if the problem persists.Test to see if the problem occurs system wide (especially print and font problems).Test to see if the problem occurs in a new, blank file.Troubleshooting a problem prior to calling Technical Support will also aid in a speedy resolution. The more information you can give your support specialist, the easier it will be to solve your problem quickly. A brief description of the problem with specific details about what actions were taken prior to the problem’s occurrence.List of any recent changes to the computer’s setup (such as new fonts, software, or hardware).Amount of RAM installed in the computer.When you contact Technical Support, please have access to your computer and be ready to tell the specialist: Send an email to Visit the technical support knowledgebase at, or select Help > Search Knowledgebase in the Vectorworks application.United States users can contact Technical Support using the following methods: ![]() International users should contact their local reseller for details concerning technical support for reseller information, see /international. Technical support is available for registered users in several ways. The Help menu has links to the Vectorworks University, Vectorworks Knowledgebase Search, Vectorworks Customer Portal, and Vectorworks Cloud Service websites (internet access required). There are a variety of technical support, training, and other options available to you to ensure your success with the Vectorworks product and to support your business needs. ![]()
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